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Reservation Policies

  • NO SHOWS AND EARLY CHECK OUT ARE ABSOLUTELY NON-REFUNDABLE.
  • CANCELLATIONS MADE 25 DAYS PRIOR TO ARRIVAL DATE ARE FULLY REFUNDABLE.
  • CANCELLATIONS MADE 24 -12 DAYS PRIOR TO YOUR ARRIVAL WILL BE CHARGED 50% OF THE TOTAL SUM.
  • CANCELLATIONS MADE ANY TIME AFTER THAT WILL BE CHARGED THE TOTAL AMOUNT.

Villa Serena Hotel

La Antigua Guatemala

Callejón del Espíritu Santo #16.
Tels.: + 502 7832-8448 / 7882-4426

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